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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Heather McDougall

August 23, 2025

5  out of  5
rating by Heather McDougall
"From the simple and straight forward to when things go awry…Paul is your guy for all your insurance needs!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Hardeep Kaur (Diya)

August 22, 2025

5  out of  5
rating by Hardeep Kaur (Diya)
"Paul is always coming in clutch for me! We have home and car insurance with him and have been with him for many years. Thank you to Paul and to Statefarm for being there for the whole family!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tom

August 22, 2025

5  out of  5
rating by Tom
"Paul is very responsive with any request you may have. We use him with all our insurance needs. Great guy."
We responded:
"Thank you Tom for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Shannon Lutz

August 7, 2025

5  out of  5
rating by Shannon Lutz
"Paul at State Farm is excellent!! He’s very responsive when I need him. Saved me a lot of money when I made the switch! Highly recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Maddiecat

April 1, 2025

5  out of  5
rating by Maddiecat
"Paul took care of my issue the same morning. Always very pleasant to work with"
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Michael Hagenmayer

March 20, 2025

5  out of  5
rating by Michael Hagenmayer
"Paul is a pleasure to work with. He is very thorough and explains insurance coverage and Policy information in a way that it is completely understood."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Mike Detor

March 14, 2025

5  out of  5
rating by Mike Detor
"Paul and his staff are a pleasure to talk to. He is extremely knowledgeable and friendly. I can't say enough good. I have been a State Farm customer for years. I high recommend Paul and State Farm."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Coley McGrath

March 13, 2025

5  out of  5
rating by Coley McGrath
"Paul is helpful and it is nice being able to talk with your agent so freely. Example being asking about how the family is doing or being able to joke with one another while doing business. His ongoing efforts are appreciated with keeping up with my husband's business upgrades and more! I also know we can count on him to help us out with a variety of situations. Example being my tahoe got totaled and Paul was quick to help us get everything quickly handled and done so i had a rental and the ability to shop for a new vehicle, got it, then be sure it's covered asap!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Paul"
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Josh

March 6, 2025

5  out of  5
rating by Josh
"Always helps out with in need,best deals on new rates and best insurance place iv had had or seen and best communication when comes to needing answers and or help"
We responded:
"Thank you Josh it's a pleasure helping you with your insurance needs. "
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Omar Rodríguez

July 11, 2024

5  out of  5
rating by Omar Rodríguez
"Excellent service!!!"
We responded:
"Thank you Omar it's our pleasure to have you as a new customer!!"
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Laura Frazee

July 8, 2024

5  out of  5
rating by Laura Frazee
"Working with Paul has made my insurance needs easy. He is very helpful with every transaction. Paul is available and accessible.. Paul is really friendly and treats you with respect and kindness as if he were an old friend."
We responded:
"Thank you, Laura, its our pleasure working with you as well!! "
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Laura Henry

July 3, 2024

1  out of  5
rating by Laura Henry
"I contacted this office to inquire about getting a quote for an auto policy. The person who answered the phone told me that she couldn't answer my questions and that all she could do was take down my information so that she could pass it onto Paul, who could run a quote for me. I gave her all of the information she asked for, and then I asked when I could expect to hear back from Paul (I was calling on a Thursday afternoon). She told me that I would hear from him on Friday morning. It's now Wednesday of the following week and I've never heard anything at all from this office. This is alarming considering I gave my personal information to their office. Maybe I should have been smarter about that and waited until I was talking to someone who could actually quote and sell me an insurance policy, but I made the mistake of trusting the person answering the phone and believing that this agency would like to talk to a potential customer. Because I never heard back, I contacted another State Farm agent's office. At the other office, they were responsive, did provide me with a quote, and did sell me the policies I was seeking."
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Barbara Briggs

December 15, 2023

5  out of  5
rating by Barbara Briggs
"We have many policies through State Farm (home, auto, life) and have always had wonderful service from Paul and his staff. I can count on getting thorough explanations about whatever policy I am discussing."
We responded:
"Thank you Barbara! Its our pleasure to assist you. "
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Alexis Hasper

December 5, 2023

5  out of  5
rating by Alexis Hasper
"Paul is the best! If I have a question he always makes sure to explain things well so I can understand them and also he is super quick with getting information needed and getting things done quickly. I highly recommend!"
We responded:
"Thank you!! Alexis. It is our pleasure to help our customers!!! "
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Deborah Leubner

October 16, 2023

5  out of  5
rating by Deborah Leubner
"Paul is the best. Courteous, professional, and caring. Keeps track of our accounts, and offers us whatever coverage best suits our needs. Explains different aspects of coverage, doesn’t try to sell products we don’t need. We’ve been with Statefarm for years and will continue. Thank you, Paul!"
We responded:
"Thanks Deb for your business. It's a pleasure working with you. "
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Michele H

October 13, 2023

5  out of  5
rating by Michele H
"Paul is the best agent! He works hard to make sure all my insurance needs are met at the best price! I highly recommend him to all my friends & family!"
We responded:
"You are so welcome Michele. We love doing business with our customers in Liverpool, NY . 👍"
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Renee Brittain

October 13, 2023

5  out of  5
rating by Renee Brittain
"Being a new widow, Paul was very helpful navigating me through everything. He made a difficult time easier to handle. Thanks Paul"
We responded:
"You are very welcome, Renee! We are here anytime you need us it is my pleasure to be your State Farm Agent!!! Paul Fitzpatrick, State Farm Insurance "
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Misty Wilson

July 21, 2023

1  out of  5
rating by Misty Wilson
"Never returns phone calls. Asked for a quote on 2 different occasions and he said he would call me back. I've called at least 6 times, no return call."
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Karen Hart

April 5, 2023

5  out of  5
rating by Karen Hart
"It has been a very positive experience working with the office of Paul Fitzpatrick. The customer service provided by the office has been above average."
We responded:
"Thank you so much Karen! We appreciate having you in the office! "
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Markos Petkopoulos

March 1, 2023

5  out of  5
rating by Markos Petkopoulos
"Holly has been fantastic to work with. She is very responsive to my calls and messages. While also getting everything ready for us almost instantly. I’m very happy with her service."
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Lori Wirth

August 18, 2022

5  out of  5
rating by Lori Wirth
"Paul and Holly always go above and beyond! Fantastic service!!"
We responded:
"Its always a pleasure to help!"
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Erica

August 17, 2022

5  out of  5
rating by Erica
"Holly is amazing! Very proactive and assists in every way possible!"
We responded:
"Thank you Erica!!"
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Christine Birchmeyer

August 10, 2022

5  out of  5
rating by Christine Birchmeyer
"Holly and Paul go above and beyond for me. I have had some pretty crazy situations come up and they have been beyond helpful and understanding. I would 210% recommend these 2."
We responded:
"Thank you Christine!! We enjoy having you in our office :-)"
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Alyssa Marie

July 14, 2022

5  out of  5
rating by Alyssa Marie
"great customer service, very easy to talk to. I've been with Paul and state farm since my first car and will continue to stay. The whole team goes out of their way to help you!"
We responded:
"Thank you Alyssa! We appreciate you!"
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Norman Traino

July 14, 2022

5  out of  5
rating by Norman Traino
"Great experience, as always."
We responded:
"We appreciate you, Norman. Thank you for the review."